When booking an appointment you will be asked to:

  • choose a location by inputting a postcode convenient to you
  • choose a date and time from the slots available

If you cannot find an appointment at your desired location, date or time, you can search again using a different postcode or use the ‘next’ link to see appointment availability for the following week.

You can book an appointment for:

  • yourself
  • a group of people where you all hold a Lead Applicant/ Dependent relationship

Please note that if you have applied offline by making a paper application to UKVI directly, you will need to go through the appointment booking process for each group member separately.

We recommend that you arrive at the Service Point 10-15 minutes prior to your appointment to avoid any lengthy wait or delay.

UKVCAS Service Points

UKVCAS Service Points are located throughout the UK.

A range of chargeable and non-chargeable appointments are available at all Service Points (except at the Premium Lounge).

Premium Lounge

  • The London (Mark Lane) Premium Lounge offers chargeable appointments only.
  • Premium Lounge delivers a personal and private appointment service.

Booking Appointments

You can book an appointment up to 28 days in advance.

UKVCAS offers a range of non-chargeable and chargeable appointments.

Non chargeable appointments are mainly available between 09:00 and 14:00 Monday to Saturday.

When scheduling an appointment, you will be required to:

  • Select a location by entering a convenient postcode
  • select a date and time from the available slots

If you are unable to find an appointment at the requested location, date, or time, you can search again using a different postcode or click “next” to view appointment availability for the next week.

You can:

  • schedule an appointment for yourself
  • a collection of individuals with whom you share a Lead Applicant/Dependent connection

Please note that if you have applied offline by submitting a paper application directly to UKVI, you will need to book appointments for each group member individually.

It is recommended that you arrive at the Service Point ten to fifteen minutes in advance of your scheduled appointment to avoid a lengthy wait or delay.


Once you have booked an appointment, to rearrange or cancel your appointment, please log in to your account via the link in the top right-hand corner of this page, go to ‘Manage Services and Cancel Appointment’ and follow the steps provided. Alternatively, please call the customer service number provided in your confirmation email.

You should let us know as soon as possible if you need to cancel or rearrange your appointment. Please note that if you cancel your appointment within 48 hours of your designated appointment time, or fail to attend your appointment, we will retain the full appointment price paid.

Where you cancel a booked appointment within 48 hours of the appointment date and time, we will retain a £10 administration charge to cover any costs incurred.

For further information, please check the Terms and Conditions relating to the cancellation of appointments.

What Happens at the UK Visa Appointment?

On the day of the Appointment.

  • Arrive approximately 15 minutes before the time of your appointment.
  • You must attend your visa application appointment. You cannot send someone in your place.
  • Applicants and caregivers accompanying minors under 18 years old are allowed at the interview.
  • Have a copy of your visa application with you and a valid passport or another travel document with two blank pages on each side.
  • Bring any pertinent paperwork (originals and copies)
  • You may pay any fee due at the centre if you have not already paid your visa fee online.
  • You must also submit your fingerprints and photograph at the centre. This is known as the collecting of biometric information. A digital finger scanner captures photos of all ten digits, and a digital photograph is taken. The digital fingerprint scanner does not utilize any inks, liquids, or chemicals and will not leave any marks on the skin.
  • Your digital photograph must include your entire face and exclude sunglasses, tinted glasses, and head coverings unless worn for religious or medical reasons. Your face must be visible, with no hair covering your eyes.
  • Ensure that your fingertips are devoid of any ornamentation, such as mehndi, wounds, abrasions, or other marks, as these may hinder your ability to deliver satisfactory finger scans.
  • If you are applying for a visa on behalf of a child under five, that youngster must attend an appointment but is exempt from providing fingerprint information.
  • An adult must be present with children under the age of 18. If you miss your planned appointment, you must schedule a new appointment 24 hours following the original appointment date.


    Your visa application cannot be processed without your biometric details.

    • Your facial and fingerprint scans will be captured.
    • A digital fingerprint scanner will take photos of all ten fingers in addition to a digital photograph.
    • Your digital photo must include your entire face. You cannot wear sunglasses, tinted spectacles, or a head covering unless worn for religious or ethical reasons.
    • If you have injuries on your fingers, you should wait until they heal.
    • Ensure that your fingertips are clear of temporary body decorations, such as mehndi, as they interfere with the scanner’s operation.
    • If you have filed for a Schengen visa within the last five years, you are exempt from providing biometric information.
    • Applicants under 12 are not required to provide full biometric information but must undergo a facial scan.
    • Diplomatic passport holders and heads of state are exempt from visa requirements and will not be required to submit biometric information.
    • If the applicant is between 12 and 17 years old, a parent or legal guardian must approve and be present while fingerprints are taken.
    • On June 23, 2015, the Schengen States launched the Visa Information System (VIS). Since October 2011, the VIS has been implemented in sixteen (out of 23) world regions.
    • Beginning on June 23, 2015, all Jordanian candidates will be required to present in person to provide biometric data (fingerprints and digital photographs), which is a simple and confidential procedure. This pertains to short-term Schengen visa applications (max. 90 days in 180 days).
    • For subsequent applications within 5 years, fingerprints can be copied from the prior application file in the Visa Information System (VIS), i.e. fingerprints will be valid for 5 years for any subsequent Schengen visa application at any Schengen state consular post. 

    Biometrics Exemptions

    You will be excused from the biometric data (fingerprints) requirement if:

    • The applicant is younger than 5 years old.
    • Fingerprint collecting is physically impossible for you. You must support their application with a medical certificate if you cannot produce a fingerprint scan.
    • You are the Head of State and a member of the national government (together with your official delegations and spouses) travelling for official business.
    Visa Applicationsinformation centre

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